The Relationship Between Conflict Resolution Approaches and Trust—A Cross Cultural Study
- 1 December 1981
- journal article
- Published by Academy of Management in The Academy of Management Journal
- Vol. 24 (4), 803-815
- https://doi.org/10.5465/256178
Abstract
This study investigated whether the manner in which conflicts are resolved in Japanese-American joint ventures in Japan influences the level of future mutual trust. Japanese managers perceived a higher level of future trust when disputes are resolved through conferral, except when an American is in charge of operations. Then they designated contracts requiring binding arbitration.Keywords
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