Modeling customer perceptions of complaint handling over time: the effects of perceived justice on satisfaction and intent
Top Cited Papers
- 31 December 2002
- journal article
- Published by Elsevier BV in Journal of Retailing
- Vol. 78 (4), 239-252
- https://doi.org/10.1016/s0022-4359(02)00100-8
Abstract
No abstract availableThis publication has 32 references indexed in Scilit:
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