The effects of perceived justice on complainants' negative word-of-mouth behavior and repatronage intentions
- 1 December 1993
- journal article
- Published by Elsevier BV in Journal of Retailing
- Vol. 69 (4), 399-428
- https://doi.org/10.1016/0022-4359(93)90015-b
Abstract
No abstract availableKeywords
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