A Case Study into the Benefits of Management Training Programs: Impacts on Hotel Employee Turnover and Satisfaction Level
Open Access
- 8 December 2009
- journal article
- research article
- Published by Taylor & Francis Ltd in Journal of Human Resources in Hospitality & Tourism
- Vol. 9 (1), 103-116
- https://doi.org/10.1080/15332840903336499
Abstract
Demonstrating the effectiveness of human resources (HR) programs has been a dilemma for HR professionals for years. This study addresses that problem and takes a step in closing the gap in the lodging industry. The researchers reviewed the effects of rigorous management training programs that focused on frontline leaders and their relationship with the employees who interact with guests. Data from a 2-year period (during and after the intervention) were analyzed based on employee-related factors, primarily turnover and employee satisfaction as measured by exit surveys. The researchers measured the impact of training over time. The results suggest this approach can be used by HR professionals to argue that management training programs lead to greater employee satisfaction and a reduction of employee turnover that offsets the cost of the training.Keywords
This publication has 10 references indexed in Scilit:
- Contextual Factors and Cost Profiles Associated with Employee TurnoverCornell Hospitality Quarterly, 2008
- Measuring the impact of human resource management practices on hospitality firms’ performancesInternational Journal of Hospitality Management, 2006
- Human Resources Practices as Predictors of Work‐Family Outcomes and Employee TurnoverIndustrial Relations: A Journal of Economy and Society, 2003
- The Role of Perceived Organizational Support and Supportive Human Resource Practices in the Turnover ProcessJournal of Management, 2003
- The effect of employee turnover on hotel profits: A test across multiple hotelsCornell Hospitality Quarterly, 2001
- The implications of linking the dynamic performance and turnover literatures.Journal of Applied Psychology, 2001
- Turnover culture in the hospitality industryHuman Resource Management Journal, 1997
- THE IMPACT OF HUMAN RESOURCE MANAGEMENT PRACTICES ON TURNOVER, PRODUCTIVITY, AND CORPORATE FINANCIAL PERFORMANCE.The Academy of Management Journal, 1995
- Human Resource Management and Organizational PerformanceAmerican Behavioral Scientist, 1994
- Exit InterviewsCornell Hospitality Quarterly, 1987