Contextual Factors and Cost Profiles Associated with Employee Turnover
- 1 February 2008
- journal article
- research article
- Published by SAGE Publications in Cornell Hospitality Quarterly
- Vol. 49 (1), 12-27
- https://doi.org/10.1177/0010880407310191
Abstract
To gain insights about the nature and expenses of specific aspects of employee turnover, the authors gathered data from thirty-three U.S. hotels and found that the costs of turnover were generally higher for (1) high-complexity jobs; (2) independent properties; (3) high—average daily rate (ADR) properties; (4) large properties; and (5) high-occupancy properties. The authors also identified several activities associated with recruitment, selection, and training that were linked to lower overall costs of turnover. The results shed new light on the nature and consequences of turnover and provide some prescriptive guidance for managing this serious operational and strategic challenge.This publication has 14 references indexed in Scilit:
- IS IT WORTH IT TO WIN THE TALENT WAR? EVALUATING THE UTILITY OF PERFORMANCE‐BASED PAYPersonnel Psychology, 2003
- What Is Too Much or Too Little? The Curvilinear Effects of Job Tension on Turnover Intent, Value Attainment, and Job SatisfactionJournal of Applied Social Psychology, 2002
- Age effects on the predictors of technical workers' commitment and willingness to turnoverJournal of Organizational Behavior, 2002
- Unweaving leaving: the use of models in the management of employee turnoverInternational Journal of Management Reviews, 2001
- The effect of employee turnover on hotel profits: A test across multiple hotelsCornell Hospitality Quarterly, 2001
- A Meta-Analysis of Antecedents and Correlates of Employee Turnover: Update, Moderator Tests, and Research Implications for the Next MillenniumJournal of Management, 2000
- The Cost of TurnoverCornell Hospitality Quarterly, 2000
- JOB SATISFACTION, ORGANIZATIONAL COMMITMENT, TURNOVER INTENTION, AND TURNOVER: PATH ANALYSES BASED ON META‐ANALYTIC FINDINGSPersonnel Psychology, 1993
- A review and meta-analysis of the antecedents, correlates, and consequences of organizational commitment.Psychological Bulletin, 1990
- Is the Relationship Between Cognitive Ability and Job Performance Stable Over Time?Human Performance, 1989