Quantifying Interactive User Experience on Thin Clients

Abstract

We describe an approach to quantifying the impact of network latency on interactive response and show that the adequacy of thin-client computing is highly variable and depend on both the application and available network quality. If near ideal network conditions (low latency and high bandwidth) can be guaranteed, thin clients offer a good computing experience. As network quality degrades, interactive performance suffers. It is latency - not bandwidth -that is the greater challenge. Tightly coupled tasks such as graphics editing suffer more than loosely coupled tasks such as Web browsing. The combination of worst anticipated network quality and most tightly coupled tasks determine whether a thin-client approach is satisfactory for an organization.