An organizational information network for corporate responsiveness and enhanced performance

Abstract

Today, companies are confronting a changing environment, which has never been faced before. It has been well accepted that with recent technological advances, barriers are eliminated and a new global market has been established. In order to obtain better results and customer satisfaction, the companies have to listen the voice of the customer and to produce value added products and services by reducing the cycle time. This requires an active and an effective management of operational functions and customer/supplier relationship. Information systems and technologies are the most important strategic tools supporting information and knowledge management in order to increase corporate responsiveness and enhanced performance. The objective of this study is to suggest an information‐based responsive organizational network framework supporting efficient management of company‐wide functions and customer/supplier relationships.