Understanding customer satisfaction and loyalty: An empirical study of mobile instant messages in China
Top Cited Papers
- 31 August 2010
- journal article
- Published by Elsevier BV in International Journal of Information Management
- Vol. 30 (4), 289-300
- https://doi.org/10.1016/j.ijinfomgt.2009.10.001
Abstract
No abstract availableKeywords
Funding Information
- Ministry of Education (NCET-08-0233)
- China Postdoctoral Science Foundation (20090450924)
- Program for New Century Excellent Talents in University
- National Natural Science Foundation of China (170971049, 7073100)
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