Does Implementing an Effective TQM Program Actually Improve Operating Performance? Empirical Evidence from Firms That Have Won Quality Awards
- 1 September 1997
- journal article
- Published by Institute for Operations Research and the Management Sciences (INFORMS) in Management Science
- Vol. 43 (9), 1258-1274
- https://doi.org/10.1287/mnsc.43.9.1258