Talking about quality: exploring how ‘quality’ is conceptualized in European hospitals and healthcare systems
Open Access
- 11 October 2014
- journal article
- research article
- Published by Springer Science and Business Media LLC in BMC Health Services Research
- Vol. 14 (1), 478
- https://doi.org/10.1186/1472-6963-14-478
Abstract
Conceptualization of quality of care – in terms of what individuals, groups and organizations include in their meaning of quality, is an unexplored research area. It is important to understand how quality is conceptualised as a means to successfully implement improvement efforts and bridge potential disconnect in language about quality between system levels, professions, and clinical services. The aim is therefore to explore and compare conceptualization of quality among national bodies (macro level), senior hospital managers (meso level), and professional groups within clinical micro systems (micro level) in a cross-national study.Keywords
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