Planning and Stakeholder Satisfaction in Religious Organizations

Abstract

This study investigates interrelationships between planning elements and measures of satisfaction in religious organizations. The paper identifies four surrogate mea sures of stakeholder satisfaction which are useful in assessing organizational effec tiveness in the absence of a profit measure. Using t-tests and Pearson's Correlation Coefficient, five general hypotheses are tested. The findings suggest that the select use of individual planning elements (rather than emphasizing a "complete" or formal planning process) is sufficient, in many cases, to maintain stakeholder satis faction, and thus ensure a continued flow of needed resources into the relgious organizations.