An investigation into formatting and layout errors produced by blind word-processor users and an evaluation of prototype error prevention and correction techniques

Abstract

This paper presents the results of an investigation into tools to support blind authors in the creation and checking of word processed documents. Eighty-nine documents produced by 14 blind authors are analyzed to determine and classify common types of layout and formatting errors. Based on the survey result, two prototype tools were developed to assist blind authors in the creation of documents: a letter creation wizard, which is used before the document is produced; and a format/layout checker that detects errors and presents them to the author after the document has been created. The results of a limited evaluation of the tools by 11 blind computer users are presented. A survey of word processor usage by these users is also presented and indicates that: authors have concerns about the appearance of the documents that they produce; many blind authors fail to use word processor tools such as spell checkers, grammar checkers and templates; and a significant number of blind people rely on sighted help for document creation or checking. The paper concludes that document formatting and layout is a problem for blind authors and that tools should be able to assist.