Assessment of the Three-Column Format SERVQUAL
- 1 July 2000
- journal article
- Published by Elsevier BV in Journal of Business Research
- Vol. 49 (1), 57-65
- https://doi.org/10.1016/s0148-2963(98)00119-2
Abstract
No abstract availableThis publication has 32 references indexed in Scilit:
- Measuring service quality at a university health clinicInternational Journal of Health Care Quality Assurance, 1995
- High tech v. high touch: a case study of TQM implementation in higher educationManaging Service Quality: An International Journal, 1995
- Customer Satisfaction, Market Share, and Profitability: Findings from SwedenJournal of Marketing, 1994
- Improving the measurement of service qualityJournal of Retailing, 1993
- A Dynamic Process Model of Service Quality: From Expectations to Behavioral IntentionsJournal of Marketing Research, 1993
- Measuring Service Quality in the Car Service Industry: Building and Testing an InstrumentInternational Journal of Service Industry Management, 1992
- Measuring Service Quality: A Reexamination and ExtensionJournal of Marketing, 1992
- An empirical assessment of the SERVQUAL scaleJournal of Business Research, 1992
- An Investigation into the Determinants of Customer SatisfactionJournal of Marketing Research, 1982
- A Paradigm for Developing Better Measures of Marketing ConstructsJournal of Marketing Research, 1979