Performance indicators: 20 early lessons from managerial use
- 1 October 1993
- journal article
- performance measurement
- Published by Informa UK Limited in Public Money and Management
- Vol. 13 (4), 15-22
- https://doi.org/10.1080/09540969309387784
Abstract
Performance indicators are a valuable managerial tool if properly used; if not, managerial time and cash resources could be wasted, and, more seriously, managerial action could be distorted. This article provides 20 valuable lessons in the use of performance indicators. They are the result of a three‐year research project involving discussions and written feedback from 500 middle‐ and senior‐grade public service managers using performance indicators.Keywords
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