Merging service quality and service satisfaction. An empirical test of an integrative model
- 30 June 1997
- journal article
- Published by Elsevier BV in Journal of Economic Psychology
- Vol. 18 (4), 387-406
- https://doi.org/10.1016/s0167-4870(97)00014-7
Abstract
No abstract availableThis publication has 18 references indexed in Scilit:
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