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The Vicious Circle of Consumer Complaints
Home
Publications
The Vicious Circle of Consumer Complaints
The Vicious Circle of Consumer Complaints
CF
Claes Fornell
Claes Fornell
RW
Robert A. Westbrook
Robert A. Westbrook
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1 January 1984
journal article
Published by
SAGE Publications
in
Journal of Marketing
Vol. 48
(3)
,
68
https://doi.org/10.2307/1251330
Abstract
No abstract available
Keywords
VICIOUS CIRCLE OF CONSUMER COMPLAINTS
Cited by 81 articles