Service quality in community pharmacy: An exploration of determinants
- 30 April 2012
- journal article
- Published by Elsevier BV in Research in Social and Administrative Pharmacy
- Vol. 8 (2), 122-132
- https://doi.org/10.1016/j.sapharm.2011.01.002
Abstract
No abstract availableKeywords
This publication has 25 references indexed in Scilit:
- A survey of Estonian consumer expectations from the pharmacy service and a comparison with the opinions of pharmacistsInternational Journal of Clinical Pharmacy, 2007
- Choice of and Overall Satisfaction With Pharmacies Among a Community-Dwelling Elderly PopulationMedical Care, 2002
- Service Orientation of a Retailer's Business Strategy: Dimensions, Antecedents, and Performance OutcomesJournal of Marketing, 2002
- Development and Validation of the Satisfaction with Pharmacist ScalePharmacotherapy: The Journal of Human Pharmacology and Drug Therapy, 2000
- Comparative analysis of pharmacy services based on newly developed evaluation index.YAKUGAKU ZASSHI, 2000
- Patient drug information and consumer choice of pharmacyInternational Journal of Pharmacy Practice, 1999
- Effect of technical and functional quality on patient perceptions of pharmaceutical service quality.Pharmaceutical Research, 1999
- Patient satisfaction with delivery of products and information by an ambulatory care pharmacy.American Journal of Health-System Pharmacy, 1998
- Patients' perceptions and expectations of outpatient pharmacy services in a teaching hospitalInternational Journal of Pharmacy Practice, 1997
- Patient satisfaction with pharmaceutical services at independent and chain pharmaciesAmerican Journal of Health-System Pharmacy, 1997