Effective process management through performance measurement: part I – applications of total quality-based performance measurement
- 1 January 1995
- journal article
- Published by Emerald in Business Process Re-engineering & Management Journal
- Vol. 1 (1), 75-88
- https://doi.org/10.1108/14637159510798239
Abstract
Effective process management through performance measurement: part I – applications of total quality-based performance measurementKeywords
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