Approaches to End-User Computing: Service May Spell Success

Abstract

The growth of end-user computing brings benefits and risks to organizations. The advantages and disadvantages of all techniques for providing end-user computing should be carefully evaluated before an approach is implemented. However, the service approach appears to provide the best combination of support and coordination. One implementation of this approach is an information center that is dedicated to supporting end-user computing and committed to meeting organizational requirements for information resource use and management.