Patient satisfaction with occupational health physicians, development of a questionnaire
Open Access
- 1 February 2005
- journal article
- research article
- Published by BMJ in Occupational and Environmental Medicine
- Vol. 62 (2), 119-123
- https://doi.org/10.1136/oem.2004.016303
Abstract
Aims: To develop a questionnaire that measures specific aspects of patient satisfaction with occupational health physicians. Methods: General patient satisfaction questionnaires, a literature survey, and interviews with patients were used. An initial questionnaire was distributed among sick listed patients (n = 432) of occupational physicians (n = 90) from different occupational health services. To reduce items and to develop scales exploratory factor analysis and reliability analysis was used. A linear regression model was used to predict satisfaction ratings from the scales of the questionnaire. Results: Questions about independence of the occupational physician were difficult to ask unambiguously. The factor analysis revealed five relevant factors which were named “being taken seriously as a patient”, “attitude towards occupational health services”, “trust and confidentiality”, “expectations”, and “comfort and access”. All scales could be reduced to a maximum of five items without reducing the scale reliability too much. In the regression analysis, 71% of the variance of satisfaction ratings was explained by the first four scales and most by the first scale. “Comfort and access” did not contribute significantly to the model. Conclusions: A short questionnaire was developed to measure different aspects of patient satisfaction specific for occupational health. Whether the questionnaire can effectively lead to quality improvement in occupational health services should be investigated.Keywords
This publication has 14 references indexed in Scilit:
- Consumer satisfaction with occupational health services: should it be measured?Occupational and Environmental Medicine, 2001
- Relation between indicators for quality of occupational rehabilitation of employees with low back painOccupational and Environmental Medicine, 1999
- Evaluation research in occupational health services: general principles and a systematic review of empirical studiesOccupational and Environmental Medicine, 1999
- Evaluation of doctor-worker encounters in occupational health: an explanatory studyOccupational Medicine, 1999
- Methodology matters-XI. Effective reports for health care quality data: lessons from a CAHPS demonstration in Washington StateInternational Journal for Quality in Health Care, 1998
- Patient satisfaction: A review of issues and conceptsSocial Science & Medicine, 1997
- The Total Customer Relationship in Health Care: Broadening the BandwidthThe Joint Commission Journal on Quality Improvement, 1997
- Patient satisfaction: A valid concept?Social Science & Medicine, 1994
- Measuring satisfaction with medical case management. A quality improvement tool.1992
- What patients like about their medical care and how often they are asked: A meta-analysis of the satisfaction literatureSocial Science & Medicine, 1988