Analysing supply chain performance using a balanced measurement method

Abstract

Aside from lean management and business process re-engineering, a new management approach for optimizing logistics organization is gaining recognition: supply chain management.An essential precondition to benefit from supplychain management is a structured analysis of the network-specific optimization opportunities. Opportunities are derived from suboptimal inner- and cross-organisational business processes and the related material, information and capital flows. The paper describes a supply chain analysis approach and proposes a measurement methodology integrating bottom-up and top-down performance measures as a hybrid balanced measurement approach.