Best Practices in Crisis Communication: An Expert Panel Process
- 1 August 2006
- journal article
- research article
- Published by Taylor & Francis Ltd in Journal of Applied Communication Research
- Vol. 34 (3), 232-244
- https://doi.org/10.1080/00909880600769944
Abstract
The description of “best practices” is widely used to improve organizational and professional practice. This analysis describes best practices in crisis communication as a form of grounded theoretical approach for improving the effectiveness of crisis communication specifically within the context of large publicly-managed crises. The results of a panel of crisis communication experts are reviewed. Ten best practices for effective crisis communication, which were synthesized from this process, are presented and described.Keywords
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