Performance effects of IT capability, service process innovation, and the mediating role of customer service
- 1 January 2012
- journal article
- Published by Elsevier BV in Journal of Engineering and Technology Management
- Vol. 29 (1), 71-94
- https://doi.org/10.1016/j.jengtecman.2011.09.007
Abstract
No abstract availableThis publication has 78 references indexed in Scilit:
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