Is it possible to improve residents breaking bad news skills? A randomised study assessing the efficacy of a communication skills training program
Open Access
- 13 July 2010
- journal article
- research article
- Published by Springer Science and Business Media LLC in British Journal of Cancer
- Vol. 103 (2), 171-177
- https://doi.org/10.1038/sj.bjc.6605749
Abstract
This study aims to assess the efficacy of a 40-h training programme designed to teach residents the communication skills needed to break the bad news. Residents were randomly assigned to the training programme or to a waiting list. A simulated patient breaking bad news (BBN) consultation was audiotaped at baseline and after training in the training group and 8 months after baseline in the waiting-list group. Transcripts were analysed by tagging the used communication skills with a content analysis software (LaComm) and by tagging the phases of bad news delivery: pre-delivery, delivery and post-delivery. Training effects were tested with generalised estimating equation (GEE) and multivariate analysis of variance (MANOVA). The trained residents (n=50) used effective communication skills more often than the untrained residents (n=48): more open questions (relative rate (RR)=5.79; PP=0.003) and empathy (RR=4.50; P=0.017) and less information transmission (RR=0.72; P=0.001). The pre-delivery phase was longer for the trained (1 min 53 s at baseline and 3 min 55 s after training) compared with the untrained residents (2 min 7 s at baseline and 1 min 46 s at second assessment time; P<0.001). This study shows the efficacy of training programme designed to improve residents' BBN skills. The way residents break bad news may thus be improved.Keywords
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