The life-cycle approach to performance management: Implications for public management and evaluation

Abstract

This article discusses how performance-management systems may be conceptualized as tools with a life cycle consisting of several stages. Studies on public-sector performance management generally concern the question of how management can design these systems or address dysfunctional effects when they are used. This article, however, argues that the research in this field should cover the entire life cycle of performance-management systems: it should focus on both their benefits and costs and needs to recognize a broader spectrum of actors involved in the life cycle than that normally associated with the hierarchical conception of principals and agents. The life-cycle approach facilitates a comprehensive mapping of the various performance-management stages and their contingencies from invention to assessment and re-design, including their interdependence. The framework enables policymakers, managers, evaluators, and researchers to better understand performance-management systems, to identify relevant research areas and to communicate the practical problems and solutions related to the systems’ specific stages.