Abstract
An earlier, preliminary version of this paper has been published in the online magazine BPTrends in May 2008. This personal viewpoint draws on experiences gathered from research conducted in a team of academics. The contributions of Dr Michael Rosemann, Dr Marta Indulska, Dr Peter Green and Dr zur Muehlen have been invaluable and the author would like to express enormous gratitude for their efforts.

This publication has 39 references indexed in Scilit: