Rankings
Publications
Sources
Publishers
Scholars
Organizations
About
Login
Register
Home
Publications
Critical Service Encounters: The Employee's Viewpoint
Home
Publications
Critical Service Encounters: The Employee's Viewpoint
Critical Service Encounters: The Employee's Viewpoint
MB
Mary Jo Bitner
Mary Jo Bitner
BB
Bernard H. Booms
Bernard H. Booms
LM
Lois A. Mohr
Lois A. Mohr
Publisher Website
Google Scholar
Cite
Download
Share
Download
1 October 1994
journal article
Published by
SAGE Publications
in
Journal of Marketing
Vol. 58
(4)
,
95
https://doi.org/10.2307/1251919
Abstract
No abstract available
Cited by 837 articles