A knowledge-based message management system
- 1 July 1987
- journal article
- Published by Association for Computing Machinery (ACM) in ACM Transactions on Information Systems
- Vol. 5 (3), 213-236
- https://doi.org/10.1145/27641.27642
Abstract
The design approach of a knowledge-based message management system is described. A linguistic message filter is used to filter out junk messages. Relevant messages are then processed by an expert system, driven by user-defined alerter rules. An alerter rule base for a secretarial office is illustrated. Further research topics in knowledge-base design, evaluation, and learning are also discussed.Keywords
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