GROUP TECHNIQUES FOR PROGRAM PLANNING: A GUIDE TO NOMINAL GROUP AND DELPHI PROCESSES Andre L. Delbecq, Andrew H. Van de Ven, and David H. Gustafson Glenview, III.: Scott, Foresman, 1975. xv plus 174 pp., $4.95, paperbound. INTERPERSONAL CONFLICT RESOLUTION Alan C. Filley Glenview, III.: Scott, Foresman, 1975. 180 pp., $4.95, paperbound