Quantifying Magnitude of Group‐Level Differences in Patient Experiences with Health Care
- 12 February 2018
- journal article
- research article
- Published by Wiley in Health Services Research
- Vol. 53 (S1), 3027-3051
- https://doi.org/10.1111/1475-6773.12828
Abstract
Review approaches assessing magnitude of differences in patient experience scores between different providers. 1990–2016 literature. Systematic literature review. Of 812 articles mentioning “CAHPS,” “patient experience,” “patient satisfaction,” “important(ce),” “difference,” or “significance,” we identified 79 possible articles, yielding 35 for data abstraction. We included 22 articles measuring magnitude of differences in patient experiences. We identified three main ways of estimating magnitude of differences in patient experience scores: (1) by distribution/range of patient experience variable, (2) against external anchor, and (3) comparing a difference in patient experience on one covariate to differences in patient experience on other covariates. We suggest routine estimation of magnitude in patient experience research. More work is needed documenting magnitude of differences between providers to make patient experience data more interpretable and usable.Keywords
Funding Information
- Agency for Healthcare Research and Quality (U18 HS016980)
This publication has 31 references indexed in Scilit:
- Communication and Medication Refill AdherenceJAMA Internal Medicine, 2013
- Adherence to adjuvant hormone therapy in low-income women with breast cancer: the role of provider–patient communicationBreast Cancer Research and Treatment, 2012
- Gender Differences in Patients' Perceptions of Inpatient CareHealth Services Research, 2012
- Minimally important difference of the Treatment Satisfaction with Medicines Questionnaire (SATMED-Q)BMC Medical Research Methodology, 2011
- The Effect of Performance-Based Financial Incentives on Improving Patient Care Experiences: A Statewide EvaluationJournal of General Internal Medicine, 2009
- Managed Care Quality of Care and Plan Choice in New York SCHIPHealth Services Research, 2009
- Effects of Survey Mode, Patient Mix, and Nonresponse on CAHPS® Hospital Survey ScoresHealth Services Research, 2009
- Patients' Perception of Hospital Care in the United StatesNew England Journal of Medicine, 2008
- The Impact of Interpreters on Parents' Experiences with Ambulatory Care for Their ChildrenMedical Care Research and Review, 2006
- The Effect of Prior Interactions With a Primary Care Provider on Nonurgent Pediatric Emergency Department UseArchives of Pediatrics & Adolescent Medicine, 2004