Effect of Service Transition Strategies on Firm Value
Open Access
- 1 September 2008
- journal article
- research article
- Published by SAGE Publications in Journal of Marketing
- Vol. 72 (5), 1-14
- https://doi.org/10.1509/jmkg.72.5.001
Abstract
The authors investigate the effectiveness of service transition strategies for generating shareholder value by evaluating secondary data pertaining to 477 publi...Keywords
This publication has 48 references indexed in Scilit:
- The costs of entrenched boardsJournal of Financial Economics, 2005
- Customer Satisfaction and Shareholder ValueJournal of Marketing, 2004
- The Use of Foreign Currency Derivatives and Firm Market ValueThe Review of Financial Studies, 2001
- Information Technology Effects on Firm Performance as Measured by Tobin's qManagement Science, 1999
- Strategic resources: Traits, configurations and paths to sustainable competitive advantageStrategic Management Journal, 1994
- Sustainable Competitive Advantage in Service Industries: A Conceptual Model and Research PropositionsJournal of Marketing, 1993
- Strategic assets and organizational rentStrategic Management Journal, 1993
- Firm Resources and Sustained Competitive AdvantageJournal of Management, 1991
- PRACTITIONERS’ CORNER: Computing Robust Standard Errors for Within‐groups Estimators*Oxford Bulletin of Economics and Statistics, 1987
- Serial Correlation and the Fixed Effects ModelThe Review of Economic Studies, 1982