Performance measurement of supply chain management using the analytical hierarchy process

Abstract

Performance measurement of supply chain management (SCM) is a rapidly growing multi-criteria decision-making problem owing to the large number of factors affecting decision-making. The right choice of performance metrics and measures is critical to the success and competitiveness of the firms in the era of globalisation. Recognising the multiple objective nature of the problem, this paper proposes the use of the analytical hierarchy process (AHP) methodology as aid in making SCM evaluation decisions. For pair-wise comparison in AHP, a survey methodology is used. The methodology presented can help firms to prioritise and formulate viable performance measurement strategies in the volatile and complex global decision environment from different balanced scorecard (BSC) perspectives. A demonstration of the application of this methodology in a real life problem is presented.