THE INSTITUTIONALIZATION OF TOTAL QUALITY MANAGEMENT: THE EMERGENCE OF NORMATIVE TQM ADOPTION AND THE CONSEQUENCES FOR ORGANIZATIONAL LEGITIMACY AND PERFORMANCE.
- 1 August 1996
- journal article
- Published by Academy of Management in Academy of Management Proceedings
- Vol. 1996 (1), 249-253
- https://doi.org/10.5465/ambpp.1996.4980558