Tourism service quality begins at the airport
- 31 October 2006
- journal article
- Published by Elsevier BV in Tourism Management
- Vol. 27 (5), 874-877
- https://doi.org/10.1016/j.tourman.2005.05.005
Abstract
No abstract availableKeywords
This publication has 4 references indexed in Scilit:
- The Measurement of Service Quality in the Tour Operating Sector: A Methodological ComparisonJournal of Travel Research, 2004
- Destination Benchmarking: An Indicator-System’s Potential for Exploring Guest SatisfactionJournal of Travel Research, 2004
- Service Quality Evaluation at Events through Service MappingJournal of Travel Research, 2001
- A framework for evaluating level of service for airport terminalsTransportation Planning and Technology, 1991