Problem solving: an Islamic management approach

Abstract

Purpose – The purpose of this paper is to present a problem-solving model that incorporates Islamic values and concerns. A secondary aim is to acquaint readers with the field of management from an Islamic perspective (MIP). Design/methodology/approach – Using an emic research approach, the paper discusses from the Koran and prophetic statements. These are then linked to a generic problem-solving model that acts as an ideal for Muslims to aspire to. Findings – Several findings stand out: The focus in the international business literature has been on the Koran alone. This is misleading as prophetic statements are more specific than the verses of the Koran and particularize the Koran. Six prophetic statements in particular have been highlighted by Muslim scholars and these are discussed in this paper. The A6H problem-solving model is similar to other problem solving models but there are filter mechanisms that reflect Muslim values. The medical analogy in particular allows students to identify the root cause of the problem as oppose to its symptoms. The discussion relates the A6H model to the cross-cultural literature in general. Originality/value – This paper deals with problem solving from an Islamic management perspective. This is a new topic in the MIP literture.