Survey on ISO 9000 quality management system implementation in Hong Kong

Abstract

The reasons for the high level of interest in quality standards and quality management have arisen because of the continued growth in world trade and the need of countries for an ever‐increasing strategy to have access to the world markets. The far‐reaching political changes in many countries, coupled with the transition to market economies and the desire to participate in the global market‐place, contribute well to the interest. The design of questions in the questionnaire was based on the people’s thinking, concepts or philosophies of the published ISO quality standards. The amalgamation of these useful thoughts, concepts and philosophies would help in developing some quality management strategies that will lead to business excellence performance. This paper outlines the methodologies and bases used in the design of a questionnaire for the investigation of ISO 9000 quality management system status in Hong Kong. The survey itself also assesses the state of development of quality management aspects and identifies the business management strategies that suit the needs of Hong Kong.