Instruments to measure patient experience of health care quality in hospitals: a systematic review protocol
Open Access
- 4 January 2014
- journal article
- review article
- Published by Springer Science and Business Media LLC in Systematic Reviews
- Vol. 3 (1), 4
- https://doi.org/10.1186/2046-4053-3-4
Abstract
Improving and sustaining the quality of care in hospitals is an intractable and persistent challenge. The patients’ experience of the quality of hospital care can provide insightful feedback to enable clinical teams to direct quality improvement efforts in areas where they are most needed. Yet, patient experience is often marginalised in favour of aspects of care that are easier to quantify (for example, waiting time). Attempts to measure patient experience have been hindered by a proliferation of instruments using various outcome measures with varying degrees of psychometric development and testing.This publication has 23 references indexed in Scilit:
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