Lessons in global information technology sourcing
- 7 November 2002
- journal article
- Published by Institute of Electrical and Electronics Engineers (IEEE) in Computer
- Vol. 35 (8), 26-33
- https://doi.org/10.1109/mc.2002.1023785
Abstract
Successful information technology sourcing decisions require customers to identify their IT needs, know the sourcing market, and develop significant contract-crafting and relationship management skills. The author gives twelve customer lessons considered to be most important for managing four processes: evaluating market options; assessing the IT portfolio; crafting deals; and managing relationships. Three lessons are given for suppliers.Keywords
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