Satisfaction with Online Commercial Group Chat: The Influence of Perceived Technology Attributes, Chat Group Characteristics, and Advisor Communication Style
- 31 August 2007
- journal article
- Published by Elsevier BV in Journal of Retailing
- Vol. 83 (3), 339-358
- https://doi.org/10.1016/j.jretai.2007.03.004
Abstract
No abstract availableKeywords
This publication has 57 references indexed in Scilit:
- Improving the quality of online presence through interactivityInformation & Management, 2004
- Understanding the Role of Preference Revision and Concession in Group DecisionsJournal of Marketing Research, 2002
- Hedonic and utilitarian motivations for online retail shopping behaviorJournal of Retailing, 2002
- Technology Infusion in Service EncountersJournal of the Academy of Marketing Science, 2000
- Testing the Interactivity Model: Communication Processes, Partner Assessments, and the Quality of Collaborative WorkJournal of Management Information Systems, 1999
- Composition, process, and performance in self-managed groups: The role of personality.Journal of Applied Psychology, 1997
- Customer voluntary performance: Customers as partners in service deliveryJournal of Retailing, 1997
- Modeling Individual Preference Evolution and Choice in a Dynamic Group SettingJournal of Marketing Research, 1996
- Relationship Quality in Services Selling: An Interpersonal Influence PerspectiveJournal of Marketing, 1990
- Validation and measurement of the fundamental themes of relational communicationCommunication Monographs, 1987