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A Conceptual Model of Service Quality and Its Implications for Future Research
Home
Publications
A Conceptual Model of Service Quality and Its Implications for Future Research
A Conceptual Model of Service Quality and Its Implications for Future Research
AP
A. Parasuraman
A. Parasuraman
VZ
Valarie A. Zeithaml
Valarie A. Zeithaml
Leonard L. Berry
Leonard L. Berry
Open Access
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1 January 1985
journal article
Published by
SAGE Publications
in
Journal of Marketing
Vol. 49
(4)
,
41
https://doi.org/10.2307/1251430
Abstract
No abstract available
Cited by 6429 articles