Beyond Task and Maintenance

Abstract

Using interview and log data from 38 new product team managers and 15 team members, we identify a set of activities that group members use to manage their dependence on external groups. Team members carry out scout, ambassador, sentry, and guard activities along with immigrant, captive, and emigrant roles to manage external transactions. It is hypothesized that high team performance is associated with a fit between the level of boundary activity and the degree of resource dependence.