Citizen Adoption of E-Government Services: Exploring Citizen Perceptions of Online Services in the United States and United Kingdom
- 24 February 2016
- journal article
- research article
- Published by Taylor & Francis Ltd in Information Systems Management
- Vol. 33 (2), 124-140
- https://doi.org/10.1080/10580530.2016.1155948
Abstract
This study presents a cross-national examination of e-government adoption in the United Kingdom and the United States. The results of partial least squares analysis indicate that disposition to trust is positively related to internet trust and government trust. Perceived ease of use and perceived usefulness have a significant impact on intention to use. Internet trust has a positive effect on intention to use. We conclude by highlighting cultural differences in e-government adoption.Keywords
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