Building the knowledge map: an industrial case study

Abstract

Recently, research interest in knowledge management has grown rapidly. Much research on knowledge management is conducted in academic and industrial communities. Utilizing knowledge accumulated in an organization can be a strategic weapon to acquire a competitive advantage. Capturing and representing knowledge is critical in knowledge management. This paper proposes a practical methodology to capture and represent organizational knowledge. The methodology uses a knowledge map as a tool to represent knowledge. We explore several techniques of knowledge representation and suggest a roadmap with concrete procedures to build the knowledge map. A case study in a manufacturing company is provided.