Coping with bullying in the workplace: the effect of gender, age and type of bullying

Abstract

A study of bullying, victimisation and the coping strategies employed to tackle it is presented in the first study of bullying in the workplace conducted in Iceland. Participants were 398 members of a union of store and office workers and members of a national organisation of bank-employees. A factor analysis of bullying items identified two factors: general bullying and work-related bullying. Males score higher on both factors, but when asked directly if they have been bullied or not, no significant gender difference appears. A measure of coping strategies when faced with bullying is presented. A factor analysis and multidimensional scaling of these strategies identified four clusters: assertive response, seek help, avoidance and do nothing. These can be arranged on a passive vs. active dimension, which may reflect the severity or duration of the bullying situation. Multiple regressions indicate that males seek help less and use avoidance less than females, and males are more likely to use assertive strategies, confirming gender stereotypes about what constitutes appropriate behaviour. Increased bullying is also associated with the use of avoidance and passive response (do nothing). These results are mainly in accordance with findings from schools. It is suggested that active coping styles are employed during the initial stages of bullying but that victims resort to more passive coping strategies as the bullying becomes more serious. The need for a longitudinal design is proposed to understand the relationship between duration and severity of the bullying experience and the choice of coping strategies.