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The Service Profit Chain: How Leading Companies Link Profit and Growth to Loyalty, Satisfaction and Value
Home
Publications
The Service Profit Chain: How Leading Companies Link Profit and Growth to Loyalty, Satisfaction and Value
The Service Profit Chain: How Leading Companies Link Profit and Growth to Loyalty, Satisfaction and Value
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1 February 1999
journal article
Published by
Emerald
in
Work Study
Vol. 48
(1)
https://doi.org/10.1108/ws.1999.07948aae.003
Abstract
No abstract available
Cited by 6 articles