Enterprise resource planning (ERP) operations support system for maintaining process integration
- 1 October 2005
- journal article
- research article
- Published by Informa UK Limited in International Journal of Production Research
- Vol. 43 (19), 3959-3982
- https://doi.org/10.1080/00207540500140799
Abstract
A successfully adopted and implemented enterprise resource planning (ERP) system does not automatically guarantee full benefits. It is important that ERP is operated as planned and thus provides the real-time information with a desired level of process integration. Any ERP system pushes a company toward full process integration and solves the fragmentation of information. However, the tight process integration involves operational issues that must be carefully managed. Thus, a conjecture can be made that a centrally coordinated support system is required to assist ERP users and administrators find problems, perform tedious validation and verification, and maintain the process integration of ERP with great consistency. This paper proposes an ERP operations support system (EOSS) that aims to achieve and maintain the process integration of ERP. EOSS monitors the operational status of process integration, prevents anomalies as early as possible and conducts repairs as soon as possible.Keywords
This publication has 33 references indexed in Scilit:
- Understanding the local-level costs and benefits of ERP through organizational information processing theoryInformation & Management, 2004
- A framework to review the information integration of the enterpriseInternational Journal of Production Research, 2004
- An extension of the technology acceptance model in an ERP implementation environmentInformation & Management, 2003
- Software-driven changes to business processes: An empirical study of impacts of Enterprise Resource Planning (ERP) systems at the local levelInternational Journal of Production Research, 2002
- Analysis of information flow in hierarchical organizationsInternational Journal of Production Research, 2002
- Critical Issues Affecting an ERP ImplementationInformation Systems Management, 1999
- Measuring complexity as an aid to developing operational strategyInternational Journal of Operations & Production Management, 1995
- Organizational Characteristics and Information Systems: An Exploratory Investigation.The Academy of Management Journal, 1982
- Firm Size and the Characteristics of Computer UseMIS Quarterly, 1981
- Organizational Context and the Success of Management Information SystemsManagement Science, 1978