Do Services Innovate (Differently)? Insights from the European Innobarometer Survey
Top Cited Papers
- 1 June 2005
- journal article
- other
- Published by Informa UK Limited in Industry and Innovation
- Vol. 12 (2), 153-184
- https://doi.org/10.1080/13662710500087891
Abstract
Although advanced economies are increasingly dominated by services, relatively little is known about whether and how services innovate. Instead, our understanding of innovation and innovation processes has been very largely derived from studies of manufacturing, and the production of technologically advanced artefacts. As services do not generally produce technologically advanced artefacts, they are often considered to be non‐innovative, or “supplier‐dominated” recipients of technologies rather than “true innovators”. An alternative perspective is that services tend to innovate differently from manufacturers, or at least that innovation in services brings to the fore “softer” aspects of innovation based in skills and inter‐organisational cooperation practices which are pervasive across the economy but which do not tend to be prominent amongst manufacturers, and are therefore neglected. We examine these issues through an empirical analysis of a survey of European firms which was carried out in 2002.Keywords
This publication has 16 references indexed in Scilit:
- Identifying innovation in surveys of services: a Schumpeterian perspectiveResearch Policy, 2004
- The sources and aims of innovation in services: Variety between and within sectorsEconomics of Innovation and New Technology, 2003
- Horndal at Heathrow? Capacity creation through co-operation and system evolutionIndustrial and Corporate Change, 2003
- Tangibles, Intangibles and Services: A New Taxonomy for the Classification of OutputCanadian Journal of Economics/Revue canadienne d'économique, 1999
- Innovation in the Service Sector Results from the Italian Statistical SurveyTechnological Forecasting and Social Change, 1998
- The Provider-Customer Interface in Business and Professional ServicesThe Service Industries Journal, 1998
- Innovation in servicesResearch Policy, 1997
- New modes of innovationInternational Journal of Service Industry Management, 1995
- Employment change in independent owner-managed high-technology firms in Great BritainSmall Business Economics, 1995
- Sectoral patterns of technical change: Towards a taxonomy and a theoryResearch Policy, 1984