Consumer entitlement theory and measurement
- 1 March 2005
- journal article
- Published by Wiley in Psychology & Marketing
- Vol. 22 (3), 271-286
- https://doi.org/10.1002/mar.20058
Abstract
No abstract availableThis publication has 26 references indexed in Scilit:
- What happens when things go wrong? Retail sales explanations and their effectsPsychology & Marketing, 2004
- Action control, proxy control, and consumers' evaluations of the service exchangePsychology & Marketing, 2004
- Impact of Employee Gender and Job Congruency on Customer SatisfactionJournal of Consumer Psychology, 1996
- Gender differences in the impact of core and relational aspects of services on the evaluation of service encountersJournal of Consumer Psychology, 1993
- A Dynamic Process Model of Service Quality: From Expectations to Behavioral IntentionsJournal of Marketing Research, 1993
- A principal-components analysis of the Narcissistic Personality Inventory and further evidence of its construct validity.Journal of Personality and Social Psychology, 1988
- Narcissism: Theory and measurement.Journal of Personality and Social Psychology, 1987
- An Analysis of Consumer Interaction Styles in the MarketplaceJournal of Consumer Research, 1983
- An Investigation into the Determinants of Customer SatisfactionJournal of Marketing Research, 1982
- A Psychometric Development of a Test for Consumer Alienation from the MarketplaceJournal of Marketing Research, 1978