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Diners' Perceptions of Quality, Value, and Satisfaction
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Publications
Diners' Perceptions of Quality, Value, and Satisfaction
Diners' Perceptions of Quality, Value, and Satisfaction
HO
Haemoon Oh
Haemoon Oh
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1 June 2000
journal article
Published by
SAGE Publications
in
Cornell Hospitality Quarterly
Vol. 41
(3)
,
58-66
https://doi.org/10.1177/001088040004100317
Abstract
Restaurant managers have recited the quality mantra and sought solace in satisfaction, but customers are motivated by value.
Keywords
SATISFACTION
RESTAURANT
SOLACE
MANTRA
MOTIVATED
SOUGHT
PERCEPTIONS OF QUALITY
DINERS
RECITED
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Open Access
Cited by 212 articles