Intellectual capital and new product sale performance of the financial services industry in Taiwan
- 1 December 2011
- journal article
- research article
- Published by Informa UK Limited in The Service Industries Journal
- Vol. 31 (16), 2641-2659
- https://doi.org/10.1080/02642069.2010.506572
Abstract
This research considers the financial services industry in Taiwan and investigates the effect of intellectual capital – namely human capital, organization capital and information capital – on new product sale performance based on cross-functional integration and co-production. The results indicate that intellectual capital, cross-functional integration and co-production have a positive effect on new product sale performance. Also, the results confirm the positive mediate effect of cross-functional integration and co-production on intellectual capital and new product sale performance.Keywords
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